Where can I buy tickets?

You can pay the admission fee at our venue's cashier before entering. Additionally, we have events with advance tickets available through various ticket agencies, so please check our event schedule on our website.

I'm under 20. will i be allowed in?

People under 20 are prohibited from entering our venue.

Do you check ID?

We check everyone's ID, so please bring a valid form of photo identification with your birth date (copies are not considered valid ID). Failure to produce identification may result in refusal of entry.

Can I enter with a form of ID that doesn't meet the above provisions?

In the case that your ID either does not have a photo or your birth date, the manager may refuse entry.

Is there a dress code?

We reserve the right to refuse entry (at our discretion) of people who do not look appropriately dressed for a party or ageHa.

Do you have a  coat check?

We have over 1000 coin lockers, so you can use our outdoor lockers before entering. If your belongings are too large to fit into our lockers, please talk to our staff.

Is re-entry allowed?

Re-entry is prohibited.

How do I get to ageHa?

Please refer to the "ACCESS" tab on our website.

Is there a parking lot?

We charge 1000/vehicle for parking. For more details, please refer to the "PARKING" section of our website's "ACCESS" tab. In addition, the availability of parking may depend on the event, so please make sure to confirm this in advance.

I heard that there's a free shuttle bus. Is this true?

We have a shuttle bus service that goes from Shibuya to Shin-kiba and back. For more details, please refer to the "BUS" section of our website's "ACCESS" tab.

Can I bring my own food/drink?

We do not allow customers to bring their own food/drink.

Can I bring photo, video, or sound recording equipment?

Cameras and recording equipment are prohibited in our venue to protect the privacy of our customers and the portrait rights of the performing artists.

Can I bring in an umbrella?

For safety reasons, we do not allow customers to bring umbrellas into our venue. In addition, we are not responsible for the theft or loss of items on our premises. We recommend that customers bring collapsible umbrellas that can fit in the coin lockers.

 Is there anything else I can't bring into the venue?

Explosives, weapons, and drugs are prohibited. Furthermore, we will refuse entry to those carrying large personal belongings in order to prevent the possibility of theft.

Can I see the time table?

Our time table is available to attendees at the event. We put up the flyer throughout the venue, so please check the time table there.

How can I reserve a table?

Please see more details on our websites "RESERVE" tab. Depending on our availability, we also may be able to provide a table at the event, so please ask the front staff.

Is smoking allowed?

We have separate smoking areas in our venue. Please refrain from smoking in areas other than designated smoking areas. To view smoking areas, please refer to the floor plan in the "RENTAL" tab of our website.

Can I swim in the pool?

Swimming and diving in the pool are prohibited. In the case that we see a customer enter the pool or push another guest into the pool, you'll be immediately removed from the premises. We are not responsible for any accidents or injuries that may occur on our premises.

Is the venue wheelchair accessible?

Our venue has both special parking and toilets for wheelchair users.

Who should I contact regarding lost goods?

You may contact us by e-mail at info@ageha.com.